Reference

Privacy Policy – How We Protect Your Account

When you open an account at toto hoki and deposit via DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity, process withdrawals…

Account verification dataPayment & withdrawal recordsYour privacy rights explained
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toto hoki Privacy Policy – How We Protect Your Account
REACH OUR TEAM

How to Contact Us About Your Privacy

Have questions about your data or want to request access to what we hold on you? Our support team handles privacy requests during business hours across Indonesia. You can reach us via live chat in the account menu, email or phone — all three channels are available to help you understand your rights and make changes to your information.

Team online

Live Chat Support

Open your account and tap Support in the lobby. Our team responds to privacy requests and data access questions during your local business hours across Indonesia.

Email Contact

Send a data-access request or privacy inquiry to our support inbox. Include your account username and the specific information you want to review or update.

Account Settings

Update your email, phone number and address directly in your account. Changes take effect immediately and are logged for security. Verify new contact details within 24 hours.

HOW WE SAFEGUARD

Your Account Security & Data Handling

Your privacy and security are built into how we operate. We encrypt your password and payment details so they're never stored in plain text.

Encryption & Storage

Your passwords and payment method details are encrypted using industry-standard protocols. We do not store full card or bank details; payment processors handle that securely.

Two-Factor Authentication

Enable 2FA in your security settings to require a second verification step when logging in. Protects your account even if your password is compromised.

Payment Data Lifecycle

DANA, OVO, GoPay and QRIS transactions are logged for withdrawal verification only. We delete transaction details 90 days after settlement unless local law requires longer retention.

Withdrawal Verification

Before processing a withdrawal, we verify your account ownership and check for suspicious patterns. This protects your funds and meets compliance standards across Indonesia regions.

Data Access Rights

Request a complete copy of your personal data held by toto hoki. Our support team provides it in a standard format within 14 days of your request.

Deletion & Opt-Out

Close your account and request data deletion at any time. We remove personal information except records required by local law for financial and legal compliance.

Your Privacy Rights – Answered

Read answers to the questions we hear most often from players in Jakarta, Surabaya and across Indonesia about how we use their data, what they can change and how to contact us.

When you close your account, we deactivate your login and anonymize most of your personal information. Account data required for tax compliance and anti-money-laundering law is retained for the period set by local regulation, then deleted securely. You can request full deletion details from support.

Payment records for DANA, OVO, GoPay, QRIS and bank transfers are kept for 90 days after settlement for reconciliation and your own reference. Longer retention depends on local law requirements. You can view your complete payment history in your account anytime.

Yes. Contact our support team via live chat, email or your account settings and request a data-access report. We compile all personal information we hold and send it to you in a standard format within 14 days of your request.

We do not sell or rent your personal data to third parties. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to process your deposits, and with legal or compliance agencies where local law permits or requires.

Your password is encrypted using industry-standard algorithms so we cannot read it. Enable two-factor authentication in your security settings for extra protection. Never share your password, and log out on public devices after each session.

Open your account settings and update your email, phone number and address directly. Changes take effect immediately. If you need to change your name or date of birth, contact support — these details require identity reverification for compliance.

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